Terms & conditions

“PLEASE PRINT THESE TERMS AND CONDITIONS AND READ THEM CAREFULLY”

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. These Conditions apply to all services ordered from or provided to you by ANTROPOTI VIP CLUB and by requesting services from ANTROPOTI VIP CLUB you agree that these conditions shall apply to those services and your order.

For the purposes of this document:

• Conditions: these terms and conditions as amended from time to time.

• Member: a person registered as a member of the Membership Club.

• Membership: means membership of the Membership Club.

• Membership Card: means the card issued to Members by ANTROPOTI VIP CLUB

upon acceptance of a Membership application.

• Membership Club: means the ANTROPOTI VIP CLUB Membership Club owned by HELLUOR d.o.o..

• Membership Fees: means the fees payable in respect of Membership notified to Members upon application for and prior to renewal of Membership.

• Non-Member: a person who requested a Service from ANTROPOTI VIP CLUB, but it is not registered as a member of the Membership Club.

• Customer: Member and Non-Member.

• Website: means the website located at www.antropoti.com.

• Request: means a request for Services placed by a Member and Non-Member with ANTROPOTI VIP CLUB.

• Services: means the services described on the Website requested by Members and Non-Members from ANTROPOTI VIP CLUB.

• Supplier means a supplier engaged by ANTROPOTI VIP CLUB on behalf of and as agent for a Customer to provide goods and/or services to that Customer. ANTROPOTI VIP CLUB is in many cases acting as an agent for services provided. The Supplier cannot be held responsible or liable for injury, loss, damage or delay arising out of or in connection with any act, omission, neglect, accident, error or default of any persons providing Services. ANTROPOTI VIP CLUB cannot be held accountable for costs or other liabilities associated with acts of terrorism, war, accident, weather or acts of God. The ANTROPOTI VIP CLUB website has been compiled in good faith. It provides general information about the Supplier and Services. While ANTROPOTI VIP CLUB has taken reasonable steps to ensure this information is accurate, the company makes no warranties or representations – expressed or implied – regarding the accuracy and completeness of this website and its information, or any websites linked to the ANTROPOTI VIP CLUB website. Users of the information contained in this website and any websites linked to the ANTROPOTI VIP CLUB website must rely solely on their own assessment and verification. ANTROPOTI VIP CLUB shall not be responsible or liable for any direct, indirect, incidental, consequential or special loss or damages (however arising, whether by negligent act, omission or otherwise) caused by the use of, or reliance upon, this website’s information, or any websites linked to the ANTROPOTI VIP CLUB website.

MEMBERSHIP

All Membership applications are subject to acceptance by ANTROPOTI VIP CLUB at its sole discretion. ANTROPOTI VIP CLUB shall notify applicants in the event that his or her Membership application has been accepted. ANTROPOTI VIP CLUB is under no duty to disclose its reasons for rejecting any Membership application. You are obliged to provide correct personal details when you apply for Membership. Failure to do so may invalidate your Membership and any subsequent transactions. Your responsibility to provide accurate information is a continuing obligation and you must notify ANTROPOTI VIP CLUB promptly in the event that any information provided by you in connection with your Membership changes.

ANTROPOTI VIP CLUB will issue you with a Membership card as soon as possible following Membership Fee.

Your Membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant on your behalf, where applicable) uses your Membership. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the ANTROPOTI VIP CLUB privacy policy. You must notify ANTROPOTI VIP CLUB immediately by e-mail at info@antropoti.com if your Membership Card is lost or stolen.

MEMBERSHIP FEES

Membership Fees are non-refundable.

ANTROPOTI VIP CLUB reserves the absolute right to cancel or suspend your Membership

(at its sole discretion) for any reason whatsoever. If ANTROPOTI VIP CLUB cancels your

Membership, ANTROPOTI VIP CLUB may (at its sole discretion) refund the balance of the

current annual Membership Fee on a pro rata basis in respect of the unexpired period to which

the annual Membership Fee relates.

Membership Fees are due on acceptance of your Membership application and annually

thereafter (the “Renewal Date”), and full payment shall be made to the ANTROPOTI VIP

CLUB’s gyro account annually in advance.

ANTROPOTI VIP CLUB reserves the right to refuse to provide the Services should any

payment due under these Conditions not be received.

SUPPLY OF SERVICES

ANTROPOTI VIP CLUB shall supply the Services to a Customer in accordance with the

relevant Request provided that ANTROPOTI VIP CLUB shall not be required to provide or

facilitate the supply of goods and/or services that it deems at its sole discretion may violate

applicable laws, standards and/or regulations or may offend taste and decency in the relevant

jurisdiction.

ANTROPOTI VIP CLUB shall use its reasonable endeavours to meet any performance dates

specified, but any such dates shall be estimates only and time shall not be of the essence for

performance of the Services.

ANTROPOTI VIP CLUB shall have the right to make any changes to the Services which

are necessary to comply with any applicable law or safety requirement, or which do not

materially affect the nature or quality of the Services, and ANTROPOTI VIP CLUB shall

notify the Customer in any such event.

You acknowledge that ANTROPOTI VIP CLUB reserves the right to accept commissions

upon the supply of products or performance of services by any Supplier.

Telephone calls to ANTROPOTI VIP CLUB may be monitored or recorded for training and

quality control purposes.

ANTROPOTI VIP CLUB shall provide the Services using reasonable care and skill and, as

far as reasonably possible, in accordance with your Request and reasonable instructions from

time to time.

SERVICE CHARGES AND INVOICING

ANTROPOTI VIP CLUB endeavour to quote realistic timeframes for requested work.

ANTROPOTI VIP CLUB will be reimbursed for all reasonable and necessary expenses

incurred in connection with performing the services hereunder. The rates quoted do not

include the cost of products or services, postage, long distance charges, third party charges or

other such expenses which may be incurred by ANTROPOTI VIP CLUB in the performance

of its obligations hereunder.

Upon agreeing on a service and/or purchasing a product, ANTROPOTI VIP CLUB will

provide the Customer with an invoice which is payable immediately or at latest 2 days of the

date of issue. In the event that payment due to ANTROPOTI VIP CLUB is not received from

the Customer, ANTROPOTI VIP CLUB reserves the right to cancel the service/purchasing a

product.

Payments can be made exclusively by bank transfer.

Each invoice will include dates, itemised products, services completed and any additional

charges incurred while performing the services. Receipts will be provided upon request.

RESTAURANTS AND CLUBS

When you use the restaurant booking service you agree that where you cancel a restaurant

booking within 24 hours of the time the restaurant reservation is made you shall be not be

entitled to any refund of any monies paid to secure the booking including the return of any

booking deposit.

ANTROPOTI VIP CLUB reserves the right to deny restaurant requests from a Customer

if a Customer repeatedly fails to honour his bookings or continuously violates cancellation

policies.

Admission of Customers to any club premises is at all times at the sole discretion of the club

Supplier and ANTROPOTI VIP CLUB shall have no liability where a Customer is refused

admission to a club.

PLACING A REQUEST

A Customer may place Requests by telephone (which does not include text messages) and e-
mail.

ANTROPOTI VIP CLUB, acting reasonably, reserves the right to withdraw any of the

Services and/or to refuse to accept any Requests at its sole discretion.

If ANTROPOTI VIP CLUB is unable or not obliged to deal with any Request, it will inform

the Customer as soon as reasonably practicable.

You undertake that all details you provide to us for the purpose of booking, ordering or

purchasing products or services are correct.

REFUNDS AND RETURNS

If a Request for a specific product or service is not available, ANTROPOTI VIP CLUB may

offer you substitute products or services of a similar description and standard. You may at

your sole discretion refuse acceptance of such substitute products and/or services and receive

a full refund in the event that payment has already been taken by ANTROPOTI VIP CLUB

for the unavailable product or service.

All descriptions of any products and services on the Website have been approved by the

relevant Supplier. ANTROPOTI VIP CLUB shall not be liable for inaccurate or misleading

descriptions except where ANTROPOTI VIP CLUB is itself the Supplier of the relevant

product or service.

Payment for all products and services shall be due immediately upon acceptance of the order

by the relevant Supplier.

Customers acknowledge that the following goods may not be refunded or exchanged: (a)

personalised and bespoke items made to a Customer’s specification; (b) perishable goods (for

example food and flowers); and (c) beauty products, perfumes, toiletries and other similar

products.

All goods must be returned in their original condition and packaging with the initial invoice,

to the address of the ANTROPOTI VIP CLUB office where the Customer placed the Request.

Any goods returned other than in their original condition and packaging will not be accepted

and a refund or exchange will not be issued.

It shall be the Customer’s sole responsibility to retain all proof of return, for example by

returning the goods by registered delivery, or by any other similar means of ascertaining the

date of the return dispatch and tracking the return.

Refunds for the total value of an order shall be processed within fifteen (15) days of

ANTROPOTI VIP CLUB receiving the goods and shall be issued to the same bank account

that the Customer used to purchase the goods.

In the event of an exchange of goods, ANTROPOTI VIP CLUB shall not charge any

additional delivery fees where the goods are of a similar size and weight.

Where orders are delivered outside the EU, any applicable customs duties and sales taxes

shall not be refundable through ANTROPOTI VIP CLUB. It shall be the Customer’s sole

responsibility to recover such monies. ANTROPOTI VIP CLUB shall have no liability for

any items held by any customs or border agency.

In the case of same-day delivery, if the Customer is not at the specified Delivery address

to receive their Order at the scheduled time, ANTROPOTI VIP CLUB reserves the right to

charge the Customer for each subsequent attempt to re-deliver the goods.

SUPPLIERS

Suppliers are responsible for providing you with the services and products you Request us to

order on your behalf. ANTROPOTI VIP CLUB shall communicate with Suppliers on your

behalf unless it is more appropriate for you to contact the Supplier directly.

Suppliers may impose their own terms and conditions which, in every case apply to the

supply of goods and/or services by that Supplier to you, and such terms and conditions shall

be binding upon you at the time of order.

Unless otherwise agreed by the Supplier, you shall not be entitled to cancel any services

requested where, on your instructions, supply of the order has already begun.

If ANTROPOTI VIP CLUB’s performance of any of its obligations under these Conditions

is prevented or delayed by any act or omission by the Customer or failure by the Customer to

perform any relevant obligation (“Customer Default”):

(a) ANTROPOTI VIP CLUB without limiting its other rights or remedies have the

right to suspend performance of the Services until the Customer remedies the Customer

Default, and to rely on the Customer Default to relieve it from the performance of any of its

obligations to the extent the Customer Default prevents or delays ANTROPOTI VIP CLUB’s

performance of any of its obligations;

(b) ANTROPOTI VIP CLUB shall not be liable for any costs or losses sustained

or incurred by the Customer arising directly or indirectly from ANTROPOTI VIP CLUB’s

failure or delay to perform any of its obligations and

(c) the Customer shall reimburse ANTROPOTI VIP CLUB on written demand for any

costs or losses sustained or incurred by ANTROPOTI VIP CLUB arising directly or indirectly

from the Customer Default.

LIMITATION OF LIABILITY

Nothing in these Conditions shall limit or exclude ANTROPOTI VIP CLUB’s liability for:

(a) death or personal injury caused by its negligence, or the negligence of its

employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation.

ANTROPOTI VIP CLUB shall not be liable to the Member, whether in contract, tort

(including negligence), breach of statutory duty, or otherwise, for any loss of profits, loss

of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss

of goods; or, loss of contract, or loss of use or, loss of corruption of data or information

whether direct or indirect or, any special, indirect, consequential or pure economic loss, costs,

damages, charges or expenses arising under or in connection with their Membership; and

ANTROPOTI VIP CLUB’s total liability to the Member in respect of all other losses

arising under or in connection with their Membership, whether in contract, tort (including

negligence), breach of statutory duty, or otherwise, shall be limited to the total value of the

Member’s annual Membership Fee.

Your contract for the supply of products or services is made with the relevant Supplier only.

ANTROPOTI VIP CLUB acts as an agent for the Supplier and, unless expressly provided

otherwise, all your rights and remedies are against the Supplier.

You acknowledge that any contract entered into by you with any Supplier is an independent

contract. ANTROPOTI VIP CLUB hereby disclaims any and all liability for any act or

omission of any Supplier or any loss incurred by you as a result of any act or omission of a

Supplier whether or not arranged through the ANTROPOTI VIP CLUB.

ANTROPOTI VIP CLUB shall have no liability to you for any loss, damage, costs, expenses

or other claims for compensation arising from Requests or any instructions supplied by you

which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival,

or any Customer Default.

ANTROPOTI VIP CLUB shall not be liable to you or be deemed to be in breach of

these Conditions by reason of any delay in performing, or any failure to perform, any of

ANTROPOTI VIP CLUB obligations in relation to the Services, if the delay or failure was

due to any cause beyond ANTROPOTI VIP CLUB’s reasonable control.

Except as expressly set out in these Conditions, all warranties, conditions and other terms

implied by statute or common law are, to the fullest extent permitted by law, excluded from

these Conditions.

DISCLOSURE OF INFORMATION

Your personal information refers to the data obtained from you in connection with

Services provided. Your privacy is important to us; all personal information will remain

confidential. ANTROPOTI VIP CLUB will never sell or distribute any Customer information.

ANTROPOTI VIP CLUB will not divulge personal information to any third parties without

the Customer’s explicit permission. Except where specifically agreed otherwise, all material,

data, information, ANTROPOTI VIP CLUB collected during the course of the agreement will

remain in the possession of ANTROPOTI VIP CLUB and not used without the Customer’s

permission. The Customer shall be entitled, upon written request, to view any personal

records or information held by the supplier relating to the Customer. ANTROPOTI VIP

CLUB may charge an administrative fee for this service, which shall be set at the time of the

request.

We will use your personal information for the following reasons in order to provide first-class

services:

• To confirm, update and improve customer records

• Identify and inform you of services that may be of interest to you

• Develop a relationship with you

COPYRIGHT NOTICE

The ANTROPOTI VIP CLUB website and its information are protected by copyright,

trademark and other intellectual property laws unless otherwise indicated and are the sole

property of HELLUOR d.o.o.. Any unauthorized use, copying, rewriting, publication,

broadcasting, distribution or exploitation of this website and its information is strictly

prohibited. You may display or print this website and its information solely when viewing in

the usual operation of your web browser.

All names, logos and trademarks on this website are owned by HELLUOR d.o.o. or by a third

party which has granted HELLUOR d.o.o. the right to use them on this website. The use or

misuse of names, logos and trademarks is strictly prohibited. Nothing contained herein shall

be construed as granting the user of this website the right to use names, logos and trademarks

on this website without the written permission of the owner.

LIMITATIONS ON USE

The content of this website is for personal use only and not for commercial exploitation.

FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the

delay or failure results from events or circumstances outside its reasonable control, including

but not limited to: acts of God, strikes, lock-outs, accidents, war, fire, breakdown of plant or

machinery or shortage or unavailability of raw materials from a natural source of supply. In

such a situation, the party shall be entitled to a reasonable extension of its obligations.

WAIVER

A waiver of any right under these Conditions is only effective if it is in writing and shall not

be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party

in exercising any right or remedy under these Conditions or by law shall constitute a waiver

of that or any other right or remedy, nor preclude or restrict its further exercise. No single or

partial exercise of such right or remedy shall preclude or restrict the further exercise of that or

any other right or remedy.

Unless specifically provided otherwise, rights arising under these Conditions are cumulative

and do not exclude rights provided by law.

SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or

unenforceable for any reason by a court of competent jurisdiction, such term or provision

shall be severed and the remainder of the provisions shall continue in full force and effect.

VARIATION

ANTROPOTI VIP CLUB reserves the right to change these Terms of Use at any time.

Updated versions of the Terms and Conditions will appear on this website and are effective

immediately. You are responsible for regularly reviewing the Terms of Conditions.

Continued use of the website after any such changes constitutes your acceptance of such

changes.

ANTROPOTI VIP CLUB reserves the right to restrict access to areas of this website, or

indeed this entire website, at ANTROPOTI VIP CLUB’s discretion.

NO PARTNERSHIP

Nothing in these Conditions is intended to, or shall be deemed to, constitute a partnership

or joint venture of any kind between any of the parties, nor constitute any party the agent of

another party for any purpose. No party shall have authority to act as agent for, or to bind, the

other party in any way.

THIRD PARTIES

A person who is not a party to these Conditions shall not have any rights under or in

connection with it.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions and any dispute or claim arising out of or in connection with

it or its subject matter or formation (including non-contractual disputes or claims) shall be

governed by and construed in accordance with the laws of Croatia and the parties hereby

submit to the exclusive jurisdiction of the Croatian courts in Zagreb.

CONTACTING US

If you have any inquiries or complaints, please call + 385 91 157 8 7 27 or e-mail info@antropoti.com.

REGISTERED ADDRESS

HELLUOR d.o.o.

Bogdanovačka 13

HR – 10000 Zagreb, Croatia